Terms of Service

MatchPoint is a nearshore talent partner. We help companies in the United States and Canada find and hire vetted operations, finance, sales, support and administrative professionals based in Latin America.

We work on a direct placement basis: we run the search and vetting, and you hire the professional onto your own payroll as your employee or contractor.

Our services are intended for businesses, not consumers. You may use this website and engage MatchPoint only on behalf of a business, and only if you are at least 18 years old and have the authority to act for that business.

The content on this website — including the savings calculator, salary estimates, published fees, cost comparisons, timelines and sample talent profiles — is general information to help you plan. It is not a quote, offer or guarantee. Actual fees, salaries, timelines and savings depend on the role, seniority and market, and are confirmed in writing before any engagement.

When using this website, you agree not to:

• use it for any unlawful or fraudulent purpose;
• submit false or misleading information, or impersonate any person or company;
• scrape, crawl or otherwise collect its content by automated means, or try to get around its spam and bot protection;
• interfere with its security or operation, or introduce viruses or other malicious code;
• use it or our contact channels to promote unrelated products or services, or to approach candidates for purposes other than hiring through MatchPoint;
• copy, republish or resell its content without our written permission.

When you request profiles, send us a message or book a call, you agree to give accurate information and to share only information you are entitled to share. We use it to reply to you, scope the roles you need and provide our services. How we collect, use and protect personal information is described in our Privacy Policy.

Please do not send confidential or sensitive information through the forms on this website. If we need it to scope a role, we will agree a suitable way to share it.

Browsing this website, submitting a form or having an intro call does not commit either of us to anything. An engagement begins only when you and MatchPoint sign a written service agreement, proposal or order form (a “Service Agreement”).

The Service Agreement sets out the scope, fees, payment schedule, start dates, notice periods and any replacement guarantee for that engagement. If these Terms conflict with a Service Agreement, the Service Agreement prevails for that engagement.

Fees are those set out in your Service Agreement. Unless it says otherwise:

• all prices are in US dollars;
• invoices are payable within the time stated on the invoice;
• fees do not include sales, use, value-added or similar taxes, which you are responsible for (other than taxes on MatchPoint's income);
• fees already paid are non-refundable, except as the Service Agreement provides or the law requires.

If an undisputed invoice remains unpaid after we have given you written notice, we may pause the affected services until it is settled.

Where a Service Agreement includes a replacement guarantee, we will run a new search and propose a replacement at no extra fee within the period and on the conditions it states. The guarantee is our sole obligation if a professional leaves or is not a fit during that period. It does not apply where the departure results from a material change to the role that we did not agree to, or from a breach of the Service Agreement by you.

Profiles, résumés, assessment results, work samples, recorded introductions and references that we share with you (“Candidate Information”) contain personal information and are shared in confidence. You agree to:

• use Candidate Information only to evaluate candidates for the role you scoped with us;
• limit access to the people involved in the hiring decision;
• not share it with anyone outside your company;
• delete it when we ask or when it is no longer needed for that purpose.

Each of us will also keep confidential any non-public business information the other shares during our discussions or an engagement.

Our fees depend on introductions being made through MatchPoint. If, within 12 months of our introducing a professional to you, you or one of your affiliates hire, contract or otherwise engage that professional — directly or through another provider — other than through MatchPoint, you agree to pay the placement fee set out in your Service Agreement or, if there is none, our standard placement fee at that time.

Professionals placed with you take their day-to-day direction from you. You are responsible for the instructions you give them, the systems and data you give them access to, and your own compliance with the laws that apply to your business.

The professional becomes your employee or contractor from their start date. MatchPoint is not their employer and has no further responsibility for that relationship beyond any replacement guarantee and any add-on service set out in your Service Agreement.

We vet candidates through skills assessments, work samples and reference checks, but we do not guarantee any individual's performance, and we do not provide legal, tax or employment advice.

This website, including its text, design, graphics, logos and the MatchPoint name, belongs to MatchPoint or its licensors and is protected by intellectual property laws. You may view and print its pages for your internal business use; any other use requires our written permission.

Ownership of work that professionals produce during an engagement is set out in the Service Agreement. Our standard Service Agreement assigns that work to you from day one.

This website uses third-party services — for example to schedule calls, receive form submissions and protect against spam — and may link to other websites. Those services are governed by their own terms and privacy policies, and we are not responsible for their content or availability.

This website and its content are provided “as is” and “as available”. To the fullest extent permitted by law, we make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement, and we do not promise that the website will be uninterrupted or error-free. The only warranties for our services are those stated in a Service Agreement.

To the fullest extent permitted by law:

• MatchPoint is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities;
• our total liability arising out of or relating to these Terms or this website will not exceed the greater of US$100 and the fees you paid MatchPoint in the 12 months before the claim.

Liability relating to an engagement is governed by its Service Agreement.

You agree to indemnify and hold harmless MatchPoint and its officers, employees and contractors against third-party claims, losses and reasonable legal costs arising from your breach of these Terms, your misuse of Candidate Information, or your violation of any law or third-party right.

These Terms are governed by the laws of the United States and of the state in which MatchPoint is organized, without regard to conflict-of-law rules. The courts located there have exclusive jurisdiction over any dispute, and each of us consents to it.

Before bringing a claim, each of us agrees to first contact the other and try in good faith to resolve the dispute informally for at least 30 days.

We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. Changes apply to your use of the website from that date. They do not change a Service Agreement already signed unless both of us agree in writing.

These Terms, our Privacy Policy and any Service Agreement are the entire agreement between you and MatchPoint on their subject. If any provision is found unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of our business.

Questions about these Terms? Send us a message or book a call with our team.